Professional Services
MBG's experienced staff has a wide range of expertise in providing expert telemanagement services. Unlike large consulting companies that utilize entry-level employees for invoice processing and auditing to identify billing errors, our senior-level analysts are involved every step of the way.
- Expert Billing Services
- Wireless Cost Management
- Client Network Provisioning
- Contract Negotiation
- Telecom Project Management
Expert Billing Services
Our experience is that 80%-85% of telecommunications invoices contain billing errors, with the majority of these errors in the carrier’s favor. To identify billing errors, MBG provides the following services that are incorporated into our telemanagement solutions suite:
- Auditing: The billing process begins with an audit of a client’s current networks and carriers. Carrier service records and bills are collected and are validated. Pertinent information includes services by vendor and by client location, inventory, cost centers associated with distribution of payment, etc. Invoices are reconciled against line inventory as well as contracted and/or tariff rates. An analysis to uncover cost savings opportunities will begin here.
- Invoice Processing & Payment: MBG is able to process data in any format (paper, electronic) from any carrier to provide a centralized invoice. This requires understanding the different data feeds and creating the appropriate fields. MBG’s skilled professionals analyze the data, identify line items for dispute or payment, and implement a system for timely payment processing and rapid dispute resolution.
- Vendor Credit Negotiation and Tracking: Invoices are prepared and submitted for approval and payment. Credits due are tracked through carrier receipt. Recommendations for consolidation of services and optimization of telecom spending are raised and discussed with the client. The ability to dispute charges has been built directly into MBG’s Invoice Processing solution.
Wireless Cost Management
MBG offers a customized solution for managing any or all of your wireless needs. Our client experience enables us to provide the right combination of end-user support, vendor management, and client payment coordination:
- Provide problem resolution support (Levels 1, 2 and/or 3)
- Coordinate vendor on-site training and information sessions
- Maintain the inventory of wireless devices and contracts
- Handle payment processing with Accounting
Our proven approach to wireless cost management involves the following three steps:
- Wireless Audit
- Service Optimization
- Contract Negotiation
The above services are delivered with a combination of on-site and remote support and are included in the MBG Inventory solution.
Client Network Provisioning
MBG provides clients with proactive, experienced Provisioning Consultants dedicated to ensuring the accuracy and timing of your telecom orders. All service specifications are communicated to our clients, including:
- install date
- one-time and recurring charges
- contract terms
- service and vendor considerations
By working in concert with our Auditing and Billing Services, your Provisioning Consultant will ensure inventory updates and correct billing of any new service.
Contract Negotiation
In order to negotiate successfully with telecom vendors you must know the market. Our consultants keep abreast of all major vendors and service offerings to provide you with a true picture of costs. Voice, data and wireless contracts are all handled professionally and in a timely manner by one of our Contract experts. We have successfully negotiated hundreds of millions of dollars of services – with tens of millions in savings for our clients.
Telecom Project Management
MBG provides project management services that ensure on-time, within-budget implementations with minimal user downtime. We utilize proven project implementation methodologies to document project requirements, establish teams and manage ongoing communications to all groups involved within an organization.
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Testimonials
"We are very happy with our long-standing relationship with MBG. The services and products allow us to manage information from AT&T and other carriers much more effectively and audit the carrier data provided to us. MBG is a professional, customer focused organization, and they are truly a pleasure to work with."
- Roger C. Stehman Telecom Manager for Hyatt Hotels
"MBG's direct focus on customer satisfaction is as impressive as the products they offer. They have achieved customer satisfaction with my company by building a business relationship that is founded on trust, quality, and communication."
- Health Care Industry Client