Data & Voice Convergence
Is your company struggling with managing VoIP because it runs across a data network, and does not generate the same call detail records as traditional telephony? Are your IT and telecom departments focused on different initiatives with regard to VoIP management?
The Challenge
The increasing complexity of voice and data networks, due to the growth of VoIP, has brought about the need for both strategic and analytical cost controls, forcing IT and telecom departments to work as a single unit. Historically both have operated independently, with each department having different objectives, challenges, and management styles. With VoIP changing the game, the challenge requires coorperation from both departments. From a pure telemanagement perspective, companies need ways to manage dynamic IP addresses and assignments, maintain an inventory, and charge back costs. From an IT perspective, managing hardware and software to make sure they are working properly is the goal.
The Answer: Being Able to Operate at the Intersection of Traditional Telecom and IT
MBG’s telemanagement solutions are able to seamlessly bring the management of traditional telecom and IT related services together. This allows a telecom department to still focus on cost controls and chargeback initiatives, with services like VoIP, while allowing IT departments to maintain an inventory to focus on operational challenges.
As telecommunications and IT convergence becomes more of a reality, companies that have complete management control of their telecommunications and IT infrastructure can respond to market and technology changes quickly and easily. This underlying strength powers their entire organization and allows them to make intelligent decisions.
MBG Advantages
MBG, a company that has experience in processing and interpreting call detail data from both VoIP and traditional telephony, can normalize your company’s call detail data, regardless of the the technology used, to a single output of data. MBG Call Accounting Solutions are:
- Certified to operate on the Cisco Call Manager
- Proven with large companies to provide them with security and accurate call detail records
- Built on a wealth of telemanagement experience
To learn how MBG’s Call Accounting Solutions can help your company’s ongoing efforts to converge your data and voice networks, contact us today.
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