Managed Service Approach for Telecom Expense Management (Outsource)

A managed service approach takes telecom expense management to the next level by allowing organizations to operate more efficiently by outsourcing the entire management— from receipt of invoices to payment—and the daily activities associated with managing telecom costs. Even if an organization chooses an outsourced solution, MBG still provides them the ability to see their overall spend and track disputes by having full access to MBG’s applications.

TEM Outsourcing Key Component: Invoice Processing

The key component to a managed service approach is the processing of invoices for payment.  To perform this function, MBG designs a workflow for processing invoices that matches each client’s internal processes.  Even with an outsourced approach, many organizations require the ability to approve invoices before they are paid.  This involves establishing a workflow that allows managers to easily view invoices once they have been validated to determine if they should be withheld, paid or short-paid. 

Maintain Complete Visibility of Overall Spend

With an outsourced approach, MBG still provides users the ability to maintain complete visibility of their overall spend.  In addition, users can track dispute status with full access to information stored in MBG’s telemanagement applications.  Depending on the level of management an organization wants to maintain, organizations can choose which aspects of their telecom expenses they want to directly control.    

Features of an Outsourced Approach:

• Reduction in time and resources needed to manage telecom expenses
• All invoices processed by expert MBG staff
• Users maintain total visibility of telecom spend
• Full audit capabilities are available
• Convert paper invoices to electronic, with the ability to handle data feeds from any telecommunications carrier
• No additional maintenance or upgrade charges

Quick Links

MBG White Papers

AOTMP Research: Delivering 5 Sources of Sustainable Value Through a TEM Initiative

Five Key Best Practices for Reducing Telecommunications Expenses

Enhancing Telecom Expense Management Through Enterprise Business Intelligence

Migrating Telecom Expense Management from a Cost Center to a Profit Center (AOTMP)